9. YOUR ORDER DELIVERY
Subject to availability (see Clause 6 above), we will endeavour to fulfil your order for product(s) listed in the Order Confirmation within a reasonable period of time unless there are exceptional circumstances. If for any reason we cannot meet the delivery date, you will be kept informed and offered a choice of either continuing with the extended delivery time or cancellation with a full refund. Once your order has been dispatched we will email you the details of your order to the email address provided.
For the purpose of these Terms, “delivery” or “delivered” shall be deemed to have occurred upon delivery of the product (s) at the address specified by you when you completed your order.
A delivery charge applies for your online order, regardless of how many products you purchase. If you wish to send products to different addresses you must create a different order for each delivery address.
11. INTERNATIONAL DELIVERY
If your delivery address is outside of the EU, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
12. RISK AND TITLE
Any products ordered will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is later.
13. GENERAL ONLINE REFUND AND EXCHANGE POLICY
Refunds or in shop exchanges* may be given within 28 days from the date of purchase for products of saleable quality returned in the original saleable condition, in their original packaging, with swing tickets/barcodes attached and with the relevant online dispatch note or online shop receipt (*exchanges can only take place in our shop). Please contact our customer service if you have lost or mislaid your dispatch note. Refunds will be credited to the original tender used to process the payment. If products received as a gift (recipient is not the purchaser) and are returned to our online returns centre for refund, the refund will be processed onto the original card used as payment for the order.
Refunds/exchanges cannot be given (save as otherwise provided) on:
- Cuala socks which are not suitable for return for health protection and hygiene reasons and which were unsealed after delivery.
- Mouth guards which are not suitable for return for health protection and hygiene reasons and which were unsealed after delivery.
- Whistle’s which are not suitable for return for health protection and hygiene reasons and which were unsealed after delivery.
To qualify for a refund, all products must be returned to Cuala GAA in accordance with the Cuala GAA returns policy set out above.
Cooling off period
In addition to our General Refund Policy, EU customers have the right to cancel their order under the EU Consumer Rights Directive. Please see Clause 8 for more details.
Faulty/incorrect products received
In the unlikely event that you have received faulty/wrong product from
Items purchased online for postal delivery can be returned within 28 days of purchase (or 14 days from cooling off period).
There are 2 ways to return items:
1. Ordered online and delivered by post/courier
If you ordered online and your order was delivered by post/courier you may return the item(s) to our shop (if applicable) or post back to the following address:
a) For Republic of Ireland and other EU/International addresses
CUALA GAA CLUB, CUALA SPORTS CENTRE,
HYDE ROAD, DALKEY. CO. DUBLIN. A96 X795
The cost of postage for returning the item(s) is not refunded.
14. RETURNS DOCUMENTATION
Cuala GAA will supply a self-addressed returns label (sticker), with a returns reference number for all goods purchased through the online shop. Please attach the correct postage and the self-addressed label to a suitable packet/parcel if you wish to return an item. Place the returns note with the returns reference in the parcel with the goods and post the packet/parcel.
15. DISCLAIMER OF LIABILITY
Due to the nature of this Website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this Website unless otherwise expressly set out on this Website. All product descriptions, information and materials posted on this Website are provided “as is” and without warranties express, implied or otherwise howsoever arising. We warrant to you that any product purchased from us through this Website is of satisfactory quality and reasonably fit for all of the purposes for which products of the kind are commonly supplied. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the products.
Our liability in connection with any product purchased through our Website is strictly limited to the purchase price of that product. Nothing in this Clause will affect your statutory rights as a consumer or your Contract cancellation rights.
16. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. You agree that e-mail can be used as a long-distance means of communication.
Cuala GAA will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.
If any of these Terms or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
If you have a complaint about Cuala GAA, please contact our customer service team here:
- via email : firstname.lastname@example.org
- via post to : CUALA GAA CLUB, CUALA SPORTS CENTRE, HYDE ROAD, DALKEY, CO. DUBLIN A96 X795
20. GOVERNING LAW & JURISDICTION
These Terms shall be governed by and constructed in accordance with the laws of the Republic of Ireland and all disputes will be referred to the exclusive jurisdiction of the Irish Courts.
21. ENTIRE AGREEMENT
The above Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Cuala GAA. Any waiver of any provision of the Terms will be effective only if in writing and signed by an Officer of Cuala GAA.